Privacy policy

1. About this policy
This policy explains how PEELGOOD collects, uses and protects your personal information when you visit peelgoodshop.com or buy from us.

2. What we collect

  • Information you give us: your name, email, phone number, shipping and billing address, and order details. If you contact us, we keep your message.
  • Payment information: handled securely by our payment providers. We never see or store your full card details.
  • Information collected automatically: your device, browser, IP address, pages you visit and how you use our site, through cookies and similar technologies.
  • Marketing preferences: whether you’ve signed up for emails or texts.

3. How we use it

  • To process, ship and support your orders and subscriptions.
  • To send order updates, subscription reminders and customer service messages.
  • To send marketing emails and texts, if you’ve opted in.
  • To improve our site, products and advertising.
  • To prevent fraud and meet our legal obligations.

4. Who we share it with
We only share your information with companies that help us run PEELGOOD, including:

  • Shopify: our online store platform.
  • Our fulfilment partner: to pack and ship your orders.
  • Payment providers: to process payments securely.
  • Subscription, email and SMS providers: to manage subscriptions and send messages.
  • Analytics and advertising partners such as Meta and TikTok: to measure and improve our ads.

We do not sell your personal information for money. Some advertising cookies may count as “sharing” under certain US state laws; you can opt out at any time (see section 7).

5. Cookies
We use cookies to make the site work, remember your cart, understand how the site is used and show you relevant ads. You can manage cookies through our cookie banner or your browser settings.

6. Marketing
We only send marketing emails or texts if you’ve agreed to receive them. You can unsubscribe anytime by clicking “unsubscribe” in any email or replying STOP to any text. Message and data rates may apply for texts.

7. Your rights
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct or delete it.
  • Opt out of targeted advertising or the “sharing” of your information.
  • Withdraw consent to marketing at any time.

To use any of these rights, contact us through our contact form. We won’t treat you differently for using them.

8. Age
Our products are for adults 21 and over. We do not knowingly collect information from anyone under 21.

9. How long we keep it
We keep your information for as long as needed to provide our services, handle returns and subscriptions, and meet legal, tax and accounting requirements. After that, we delete or anonymise it.

10. International transfers
PEELGOOD is based in the United Kingdom, and our partners may store information in the United States and other countries. When we transfer information, we use appropriate safeguards to protect it.

11. Security
We use reasonable measures to keep your information safe. No method of storing or sending information online is completely secure, but we work to protect it.

12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

13. Contact
Questions about your privacy? Reach us anytime through our contact form.